Here’s What HOA Residents Have to Say

Americans who live in community associations are overwhelmingly pleased
with their communities, expressing strong satisfaction with the board
members who govern their associations and the community managers who
provide professional support.

More than seven in 10 community association residents expressed
satisfaction with their community experience, according to a survey
conducted by Zogby International, a leading public opinion research firm.
Almost 40 percent of community association residents say they are "very
pleased," with only 10 percent expressing some level of dissatisfaction.
Almost 20 percent express neither point of view.

An estimated 54 million Americans live in some 274,000 homeowner
associations, condominium communities, cooperatives and other planned

Here’s what community association residents say:
  • 88 percent believe their governing boards strive to serve the best
    interests of the community.
  • 90 percent say they are on friendly terms with their association board
    members, with just 4 percent indicating a negative relationship.
  • 86 percent say they get along well with their immediate neighbors,
    with just 5 percent reporting a negative relationship. Of those who
    reported issues with neighbors, the most common problems were
    pets, general lifestyle, noise, and parking.
  • 78 percent believe community association rules "protect and
    enhance" property values, while only one in 100 say rules harm
    property values. About 20 percent see no difference.
  • 88 percent of residents who have interacted with professional
    community managers say the experience has been positive.

The research was sponsored by the Foundation for Community Association
Research, a non-profit organization created in 1975 by Community
Associations Institute (CAI).

Based on telephone interviews conducted in August 2005, the survey has a
margin of error of +/- 3.5 percentage points. A summary of the results is
posted at
Source: Community Associations Institute.
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